unit won't power on -- how to troubleshoot? -- rav4 prime


  • Brand new unit purchased on Amazon.  I have followed three different youtube videos and feel pretty confident the wiring is all correct.   Just not seeing the new radio power up at all.  triple chekced all connections.  advice?  maybe i have a DOA?



  • figuerd it out!  connected wrong block (black not grey)..  

    4 times a charm!

     

    working:
    reverse cam
    wireless carplay via zlink

    not yet working:

    rear speakers
    radar cameras
    360 camera

    will read more and start new threads.


  • @Joel Krauska Please send us your order number so that we could locate your order detail and then give you instruction.


  • I purchased via Amazon. 

    Order # 
    112-4899968-9885824
     
    How do I get support?

    I am now having a firmware problem.

  • @Joel Krauska Thank you and we will contact with you via email.


  • I'm having trouble changing the bootlogo screen, I followed the instructions and with the usb drive inserted I can't see any files in the EXT location


  • @CJ Please let us know if your version is X12, if so, please follow the instruction below to change the boot logo.

    1. Create a folder on the USB drive and name it "CAR_LOGO".
    2. Copy the logo to this folder, and rename the file to "android_".
    3. Go to Setting>Factory Settings>0000>Logo Settings>EXT, long press the logo to customize.

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