@George Neville Hi there, we are wondering if you could send us a video to demonstrate the issue that you mentioned about the radio reception, note that electronic devices inside the vehicle, such ...

My radio reception is not good. I have checked the connection multiple times. Do I need to Plug it in a new way? What is the Wifi antenna used for and do I need to externally mount it?

One thing to note is this is on my rav4 prime 2021. Not sure if that makes a difference from a regular rav4

Order number 111-6150335-2264266 off of Amazon 

@Chris Patterson Please let know your order number and shopping platform so that we could better confirm and then give you instruction.

I am running into this problem with the exact same symptoms. I am pretty sure my unit came with the C wire already plugged into c1 and that didn't work. Got no signal in reverse. I did try swapping...

Please connect the radio to Internet and then go to Settings > System > System update > Click SYSTEM ONLINE UPDATE. Check if there is newer version, if it shows a newer onely, you could...

How to Swap song by presing the Up and Down buttons on the steering wheel control? Settings>Car Settings>Factory Settings(0000)>Can Settings>Up and Down Swap Switch

Long press the icons that you want to change the function. Choose the function that you want to replace and click on.

@Chris Johnson We are wondering if your head unit is HA5473, if so, please note that you should connect the cam vim cable with the camera cable and make sure that the cam vin plug is coming from th...

Greetings,   I purchased and installed a 2014 Toyota Camry unit, and it all works perfectly except that the backup camera does not work anymore.  I uninstalled the unit, and installed t...

Modify the Canbus Option 1.Go to Factory Setting > enter 0000 > CAN setting. 2.Click Modify > Choose the corresponding Canbus company, default to Simple(According to your model). ...

Wheel Key Study For head units with a Canbus box. Go to Factory Setting > Can Setting > Choose your corresponding Canbus Option. The default setting is based on your head unit's model. If y...

Touch Key study on HS-X12 series 1.Go to Factory Setting > Touch Setting. 2.Choose Start Study to begin Touch Key learning. 3.Select Reset to Clear the previous Touch Key Configuration.

Panel color changing Navigate to Setting > Base Setting > Panel Color Setting to customize the color of LED light.

How to Make Calls Using SIM Card on the Stereo 1.Insert the SIM card while the device is turned off. 2.Turn on the device and go to Settings: Factory Setting > enter 0000 > App Setting >...

Brightness Adjustment 1.Go to the Brightness on the upper right corner to change the Brightness. 2.Go to Settings > Display > change the Brightness level.

Day & Night Mode Go to Settings > Base Setting > Day and Night Mode: 1)Light mode is for daytime. 2)Dark mode is for nighttime. 3)Night brightness control (controlled by Headlight o...

Wireless Carplay: 1.Connect your phone's Bluetooth. 2.Wait for connection successfully on the Phone link. Wired Carplay(HS-X12 not supports): 1.Find a MFI USB cable to connect the head unit wit...

1.Download the Torque APK.2.In Car Assistant > Software Install > Storage Device, click + icon to install. 3.Connect the OBD2’s Bluetooth.4.Open Torque and go to its settings. 5.Selec...